Refund policy
Return & Refund Policy
Returns We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in original packaging. Before returning any item, please contact us first at support@basemaxcore.com to receive the return address and instructions.
Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping method.
Refunds Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. Approved refunds are processed within 5–7 business days to your original payment method.
Exchanges We only replace items that are defective or damaged. Contact us at support@basemaxcore.com to arrange an exchange.
Final Sale Items Items sold at a heavy discount are considered final sale and are not eligible for returns or exchanges. These items will be clearly marked at the time of purchase.
Contact BaseMaxCore | support@basemaxcore.com